Shipping policy
Last updated: October 2025
1. Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
You will receive a confirmation email once your order has been shipped.
During busy periods or promotional campaigns, processing times may take slightly longer.
2. Shipping Times & Costs
We offer standard and tracked shipping for all orders.
Delivery typically takes 2–7 business days after dispatch, depending on your location.
Shipping costs (if applicable) are calculated and displayed at checkout.
Please note that delivery times are estimates and may vary due to postal delays or customs clearance.
3. Tracking Your Order
Once your order ships, you will receive an email with a tracking link to monitor your delivery.
If you haven’t received your tracking information within 3 days of purchase, please contact our support team.
4. Incorrect Address or Failed Delivery
Please make sure your shipping details are accurate before confirming your order.
We cannot be held responsible for deliveries to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address or failed delivery, you may be responsible for reshipping costs.
5. Lost or Delayed Packages
If your order hasn’t arrived within 15 business days after dispatch, please reach out to us.
We will contact our delivery partners to locate your package or provide an appropriate solution.
6. Customs, Duties & Taxes
Orders within the EU are shipped duty-free.
If you are located outside the EU, you may be responsible for any import duties, taxes, or fees applicable in your country.
7. Contact Us
If you have any questions about shipping or delivery, please contact us at:
📧 info@azimir.com
We’re here to help!
Company Name: Azimir Group Limited
Company Registration Number: 79002162
Company Address: Office 3906, 39th THE CTR 99 Queen's RD Central, Central, Hong Kong
Email: info@azimir.com
Phone Number: +85225572280